Privacy Policy
Instant Systems Privacy Policy
Who are we
Instant Retail Systems, a distributer of technology by Instant Systems Sweden AB is a leader in the development, manufacturing, sales and support of software and hardware systems to improve productivity, efficiency, and convenience. Our core focus is on retail and logistics solutions.
What information do we collect and why?
We mainly collect your information to to be able to fulfil our obligations to you to give you the highest customer service possible. As a result, we need to save certain information you provided us with for a number of years for legal requirements.
Information we store
Your registration information when you register with us for the fulfilment of our promises to you.
Purchase and payment information when you purchase goods and services from us
Contact information and communication scripts with customer service or related service matters.
Why we process personal information and how long we store personal information
We process personal information to be able to deliver goods and services to you. Personal information is processed to solve customer service cases. Below we describe the overall objectives, the reasons why we process personal data and how long we store personal information.
Purpose for collection
Reason for storing data
Time to store information
The purchase and delivery of goods and services
Per customer agreements
During the contract period + 3 years
Perform and manage service issues
Per customer agreements
During the contract period + 3 years
Communication with customer service
Maintain high level of service
During the contract period + 3 years
Bookkeeping of transactions
Legally required
For 7 years
Your rights
Under the General Data Protection Regulation (GDPR) and The Data Protection Act 2018 (DPA) you have legal rights concerning your personal data. You have the right to request from us the access to, correction of, or the deletion of your stored personal data. Further you have the right to restrict the processing, object to the processing or in certain cases the transmission of your personal data.
If you have provided consent for the processing of your personal data you have the right (in certain cases) to withdraw that consent at any time but which will not affect the lawfulness of the processing of your personal data before your consent was withdrawn.
You have the right to file a complaint with the Swedish Data Protection Authority if you believe that we have not complied with the requirements of the GDPR or DPA 18 in regard to the handling and processing of your your personal data.
Data Security
Instant Systems Sweden AB is PCI-DSS certified and will take appropriate technical and organisational steps to ensure the security and safety of personal data. Instant Systems Sweden AB is required to respect the personal data and privacy of all customers and must ensure that appropriate protection and security measures are taken against unlawful or unauthorised processing of personal data, and against the accidental loss of, or damage to all personal data.
Authority and contact details
Instant Systems Sweden AB is the controller (and processor) of personal data in compliance with DPA 18 and GDPR. If you have any concerns as to how your data is processed you can email us at: dp@instantsystems.se